Cookie Policy
This Cookie Policy explains how Velocity uses cookies, browser storage, telemetry markers and similar technologies to authenticate users, secure the platform, monitor application errors, remember preferences and provide the Services.
1. What Are Cookies?
Cookies are small pieces of information stored by a website or service in a user's web browser. They can be used to maintain authentication sessions, remember preferences, secure requests, measure service performance and provide other functionality.
Velocity may also use technologies that are similar to cookies, including localStorage, sessionStorage, pixels, error tracking SDKs, SDK-managed browser storage and other client-side storage mechanisms.
For clarity, localStorage and sessionStorage are not technically cookies. They are described in this Policy because they serve similar purposes in the Velocity web application.
2. Why Velocity Uses These Technologies
We use cookies and similar technologies for the following purposes:
- Authenticate users and maintain signed-in sessions.
- Protect accounts and application resources.
- Maintain secure communication between the browser and our services.
- Capture runtime errors, uncaught exceptions, and crash diagnostics (via Sentry).
- Remember application and workspace preferences.
- Maintain user-interface state.
- Support development-environment functionality.
- Detect abuse, suspicious activity and security threats.
- Understand technical errors and service performance.
- Maintain necessary application state.
- Support third-party integrations that you explicitly enable.
3. Categories of Cookies
Velocity generally classifies cookies and similar technologies into the following categories.
Strictly Necessary
These technologies are necessary for authentication, security, session management and core application functionality.
Because the application cannot reliably provide authenticated services without them, they generally cannot be disabled while using protected areas of Velocity.
Preference and Functional
These technologies remember choices such as interface preferences, sidebar state, workspace configuration and other settings so that the application behaves consistently between visits.
Analytics, Diagnostics and Performance
These technologies (such as Sentry error monitoring, Tinybird telemetry, PostHog interaction insights, and Vercel Analytics) help us diagnose runtime bugs, measure page speed, track feature reliability, and understand application performance.
Diagnostic error reports in Sentry capture technical stack traces and exception context with automated data scrubbing to ensure sensitive credentials and private repository files are never logged.
Third-Party
Some third-party services integrated into Velocity may set or access cookies or similar browser technologies according to their own configurations and policies.
4. Clerk Authentication Cookies
Velocity uses Clerk for authentication and session management.
In production environments, Clerk documents the following principal authentication cookies:
__clientLong-lived authentication state used by Clerk's Frontend API to maintain the user's authentication session.
__client_uatHelps Clerk determine when authentication state was updated.
__sessionShort-lived Clerk session token used to authenticate requests to the application or API.
Clerk also uses additional short-lived cookies for internal authentication mechanisms in certain circumstances. The exact cookies may vary depending on the Clerk environment and configuration.
Clerk's documentation states that these authentication cookies are required for Clerk functionality and cannot simply be disabled without affecting authentication.
Clerk's current documentation also states that the production__sessioncookie is a short-lived session JWT, while__clientis an HttpOnly cookie associated with Clerk's Frontend API.
Do not rely on development-only Clerk cookie names in this Policy for your production deployment. Clerk specifically identifies__clerk_db_jwtas a development-instance cookie.
5. Security Technologies
Velocity may use security and abuse-prevention technologies provided by services such as Arcjet, Cloudflare or other infrastructure providers.
Depending on the implementation, these providers may use cookies, request identifiers, browser storage or other technical mechanisms to identify requests, detect abuse, enforce security controls or protect the application.
We will not describe a specific cookie name here unless that cookie is actually deployed by the corresponding production configuration.
This distinction is intentional: the exact security cookies created by third-party infrastructure can change with provider versions and configuration.
6. Velocity Local Storage
Velocity may use browser localStorage or sessionStorage for application state that does not need to be transmitted to our servers.
sidebar_stateStores the user's preferred sidebar/interface state.
askvelo_historyStores AskVelo interface state or conversation history locally when the feature is implemented using browser storage.
sentry_error_markersTemporary client-side diagnostics and crash event breadcrumbs used by Sentry to track recurring runtime exceptions.
Other application preferencesMay store non-sensitive UI preferences and local application configuration.
Local-storage keys may change as the Velocity application evolves. The actual keys present in your browser may therefore differ from the examples above.
We do not recommend storing authentication secrets, payment credentials, private OAuth tokens or other highly sensitive credentials in localStorage. Client-side storage is accessible to JavaScript running in the page and can therefore increase the impact of an XSS vulnerability. Clerk itself recommends avoiding storage of session credentials in JavaScript-accessible storage such as localStorage.
7. Workspace and Development State
Velocity may store certain workspace preferences and client state locally to improve the development experience.
Examples may include selected workspace, panel configuration, editor preferences, terminal settings, UI state and other non-sensitive client preferences.
Local browser state is separate from persistent workspace data stored on Velocity's server-side infrastructure.
Clearing browser storage does not necessarily delete your server-side workspace, account, files or billing information.
8. Third-Party Services
Velocity integrates with third-party services that may use cookies or similar technologies as part of their own functionality.
Sentry (Functional Software, Inc.)
Real-time error monitoring, exception tracking, crash diagnostics, and application reliability telemetry.
Tinybird
Real-time usage metering, high-frequency telemetry, compute session duration tracking, and per-second billing calculations.
Vercel Analytics
Privacy-friendly web performance metrics, page load speeds, web vitals, and aggregate site traffic measurement.
PostHog
Product interaction analytics, session replays, click heatmaps, feature usage tracking, web vitals, and performance latency monitoring.
Sentry
Application error monitoring, runtime exception diagnostics, crash reporting, and distributed performance tracing (tunneled via Next.js server proxy; video session replay disabled).
OpenRouter
LLM AI routing and inference processing for Ask Velo AI Assistant interactions.
LangSmith
AI tracing, prompt evaluation, LLM execution latency monitoring, and model debugging.
Clerk
Authentication and identity management.
Cloudflare
Depending on deployment, DNS, CDN, networking, security and proxy functionality.
Vercel
Application hosting and delivery, where applicable.
Arcjet
Security, rate limiting and abuse prevention, where applicable.
Razorpay
Payment and subscription processing. Payment-provider browser technologies may be controlled by Razorpay.
Third-party services operate according to their own policies and technical configurations. Their processing is not necessarily controlled by Velocity.
9. Authentication and Security Cannot Be Disabled
Some cookies and browser-storage mechanisms are essential to operating protected areas of Velocity.
If you block or delete authentication cookies, you may be signed out and may lose access to your dashboard, development environments, API features or other protected functionality.
Security mechanisms may also continue to operate regardless of optional cookie preferences because they are necessary to protect the Service.
10. Cookie and Storage Preferences
You can control cookies and browser storage through your browser settings.
Depending on your browser, you may be able to:
- Delete existing cookies.
- Block cookies from particular websites.
- Block third-party cookies.
- Delete localStorage and sessionStorage.
- Configure automatic deletion of browsing data.
- Receive warnings before certain cookies are stored.
Browser controls may not provide the same granularity as a dedicated cookie-preference interface.
Blocking strictly necessary cookies may prevent Velocity from functioning correctly.
11. Optional Cookies and Consent
Where applicable law requires consent for a particular non-essential cookie or similar technology, Velocity will seek the required consent before placing or accessing that technology.
Strictly necessary technologies required to provide a service explicitly requested by you may be used without optional marketing or analytics consent where permitted by applicable law.
If Velocity introduces advertising or optional personalization tracking technologies, the applicable consent and preference mechanisms will be updated accordingly.
We do not treat a user simply continuing to browse the website as consent where applicable law requires a specific consent mechanism.
12. Analytics, Diagnostics and Performance Monitoring
Velocity uses analytics and observability technologies to monitor platform reliability, measure performance latency, track feature adoption, and diagnose software errors.
These tools (including Sentry, PostHog, Tinybird, and Vercel Analytics) capture technical telemetry such as browser type, device characteristics, error stack traces, execution latency, page loads, and feature usage events.
- Error Monitoring & Diagnostics (Sentry): Captures runtime exceptions, call stacks, and crash telemetry. Sensitive input fields and secrets are scrubbed at the edge before transmission.
- Next.js Server Proxy Tunneling: Client-side Sentry error reports are routed through our Next.js backend proxy route to avoid ad-blocker interference and preserve diagnostic fidelity.
- Performance Tracing: Distributed tracing measures API route latency, database query bottlenecks, and client render durations.
- Session Replay Distinction: Sentry video Session Replay is disabled. Visual session replays are managed separately via PostHog with strict client-side PII and input masking.
Performance metrics and error telemetry are used exclusively to maintain service stability, identify bugs, and improve system performance.
13. Do Not Track and Browser Signals
Some browsers provide a "Do Not Track" or similar privacy preference signal.
Because there is no single universally adopted technical standard for interpreting every such signal, Velocity does not necessarily treat every browser privacy signal as a universal opt-out.
Where applicable law requires us to recognize a particular privacy signal, we will process it as required by that law.
14. Retention
Cookies and local browser-storage entries may remain on your device for different periods depending on their purpose.
Session cookiesTypically remain until the browser session ends or the relevant session is invalidated.
Authentication cookiesRemain according to the authentication provider's session and expiration configuration.
Diagnostic / Error Telemetry (Sentry)Diagnostic crash traces and error events are stored on Sentry cloud servers for up to 90 days before permanent deletion.
Preference storageMay remain until you clear it, the application removes it, or the relevant preference expires.
Security identifiersRetained according to the relevant security provider's configuration and security requirements.
Exact expiration periods may change as providers or application configurations change.
15. Security of Cookies
We use reasonable technical safeguards appropriate to the authentication and security mechanisms used by Velocity.
Where supported and appropriate, cookies may use security attributes such as Secure, HttpOnly and SameSite.
However, not every authentication cookie can necessarily be HttpOnly. For example, Clerk documents that its application__sessioncookie is intentionally accessible to Clerk's client-side SDK and is short-lived
You should keep your browser, operating system and extensions updated and avoid installing untrusted browser extensions.
16. Personal Data and Cookies
Cookies and similar technologies may contain or be associated with information that can constitute personal data under applicable law.
Our processing of personal data is described in greater detail in our Privacy Policy.
The Privacy Policy explains how Velocity collects, uses, discloses, retains and protects personal data beyond the browser storage mechanisms described in this Policy.
17. International Providers
Some technologies used by Velocity (such as Clerk, Sentry, Cloudflare, Vercel, and PostHog) are provided by companies operating internationally.
As a result, information associated with cookies, browser requests, diagnostic telemetry, or authentication sessions may be processed outside your country of residence.
The privacy practices of the relevant providers are described in their own policies.
18. Changes to This Cookie Policy
We may update this Cookie Policy when our technology, integrations, legal obligations or cookie practices change.
When we make changes, we will update the "Last Updated" date displayed at the top of this page.
If a change requires additional notice or consent under applicable law, we will provide that notice or obtain the required consent.
19. Contact Us
Questions about cookies or privacy
If you have questions about this Cookie Policy or how Velocity uses cookies and similar technologies, contact:
Saksham Goel
New Delhi, India
Privacy Email: support@fairarena.raiseaticket.com
Support: support@fairarena.raiseaticket.com
Grievance Email: support@fairarena.raiseaticket.com